tvtoto is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights as a tvtoto Account holder. By registering and using our Services, you consent to the data practices described in this policy.
We apply industry-leading security standards to every piece of personal information you entrust to us.
Every connection between your browser and our servers is encrypted using 256-bit SSL — the same standard used by major Indonesian banks. Your data is never transmitted in plain text.
tvtoto does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your Account and provide our Services.
Personal data is stored on redundant, firewall-protected servers with restricted access controls. Only authorized personnel can access your information, and all access is logged and audited.
You have the right to access, correct, and request deletion of your personal data. Submit a data request to our support team and we will respond within 30 days.
We use cookies strictly for session management, platform performance, and analytics. We do not use cookies to track your browsing activity across unrelated third-party websites.
Identity documents submitted for KYC verification (Indonesian KTP, passport) are encrypted at rest, access-controlled, and retained only for the period required by AML regulations.
In this Privacy Policy, the following definitions apply:
When you register an Account with tvtoto, we collect the following information:
To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, we collect:
To process deposits and withdrawals, we collect:
tvtoto does not store full credit or debit card numbers. If card payments are introduced in the future, card data will be handled by a PCI DSS-certified third-party payment processor.
We collect records of all your betting and gaming activity on tvtoto, including:
Our platform automatically collects technical data when you access tvtoto, including:
When you contact our customer support team (via live chat, WhatsApp, or email), we retain records of that communication, including the content of your messages and the date/time of interaction.
tvtoto collects your Personal Data through the following channels:
tvtoto uses your Personal Data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account management — creating, maintaining, and securing your Account | Registration data, KYC data, device data |
| Identity verification — confirming your age (21+) and preventing underage gambling | KYC data, date of birth |
| Payment processing — handling deposits and withdrawals via Indonesian banks and e-wallets | Financial data, KYC data |
| Fraud prevention and AML compliance — detecting suspicious activity and fulfilling regulatory obligations | All categories of data |
| Customer support — responding to inquiries, resolving disputes, processing complaints | Account data, communication data, gameplay data |
| Platform improvement — analyzing usage patterns to improve performance and user experience | Technical data, gameplay data |
| Responsible gaming — monitoring for signs of problem gambling and enforcing deposit/loss limits | Gameplay data, financial data, account data |
| Promotional communications — sending bonus offers and promotions (only if you have opted in) | Email, phone number, gameplay preferences |
tvtoto processes your Personal Data on the following legal grounds:
tvtoto shares Personal Data with trusted third-party service providers who assist us in operating the platform. These parties are contractually bound to process data only on our instructions and in accordance with applicable privacy law:
tvtoto may disclose your Personal Data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction when required to do so by law, legal process, or international AML/KYC regulations. We will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving tvtoto, your Personal Data may be transferred to the successor entity. We will notify affected users via email or platform notification before any such transfer takes effect, and the successor entity will be bound by the terms of this Privacy Policy.
tvtoto does not sell, rent, or trade your Personal Data to third-party marketers or advertising networks. Your information is used solely to operate your Account and provide the Services you have requested.
Important: tvtoto will never ask for your Account password via email, live chat, or phone. If you receive such a request from someone claiming to represent tvtoto, do not respond — contact our official support team immediately at [email protected].
Cookies are small text files placed on your device when you visit the tvtoto platform. They enable our servers to recognize your browser and maintain your session, preferences, and security settings between page loads.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential Cookies | Maintain your login session, Account security tokens, and platform functionality. Cannot be disabled without breaking core features. | Session / up to 24 hours |
| Preference Cookies | Remember your preferred language, odds format, and display settings. | Up to 12 months |
| Analytics Cookies | Collect anonymized usage data (pages visited, feature usage, session duration) to help us improve the platform. | Up to 13 months |
| Security Cookies | Detect and prevent fraudulent logins, bot activity, and suspicious behavior patterns. | Session / up to 7 days |
You can control cookie behavior through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will impair your ability to log in and use the tvtoto platform. Disabling analytics or preference cookies will not affect core functionality.
tvtoto retains your Personal Data for as long as your Account remains active and for a further period as required by applicable law and our licensing obligations. Specific retention periods are as follows:
After the applicable retention period, your Personal Data is securely deleted or anonymized so that it can no longer be attributed to you.
tvtoto implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, alteration, and disclosure:
Security Tip: Enable two-factor authentication on your tvtoto Account for an additional layer of protection. Access your Account security settings to activate 2FA using your registered mobile phone number.
As a tvtoto Account holder, you have the following rights with respect to your Personal Data:
To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within 5 business days and respond substantively within 30 days. We may request proof of identity before processing your request to prevent unauthorized disclosure.
tvtoto's Services are strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe that a minor has registered an Account on our platform, please contact our support team immediately at [email protected]. We will investigate and, if confirmed, close the Account and delete all associated Personal Data promptly.
As part of our age-verification process, tvtoto requires all new Account holders to confirm their date of birth during registration and to provide valid identity documentation (Indonesian KTP or passport) that confirms they meet the 21+ age requirement. We take underage gambling prevention seriously and support all responsible gaming initiatives in this area.
tvtoto operates internationally, and your Personal Data may be transferred to, stored, and processed in countries outside Indonesia where our servers, operational teams, or third-party service providers are located. These countries may not have data protection laws equivalent to those of Indonesia.
Where such transfers occur, tvtoto ensures that appropriate safeguards are in place — including contractual data protection clauses with receiving parties — to maintain a standard of protection consistent with this Privacy Policy. By using the tvtoto platform, you acknowledge and consent to this cross-border transfer of your Personal Data.
The tvtoto platform integrates third-party game content from studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and PG Soft. These studios may collect limited technical data (e.g., session identifiers) necessary to deliver game content. Their data practices are governed by their own privacy policies, and tvtoto is not responsible for the data practices of these third-party studios beyond our contractual data processing agreements with them.
tvtoto does not include links to unrelated external websites. Any links present on our platform point exclusively to our own pages. We are not responsible for the privacy practices of any third-party website you may access independently.
tvtoto reserves the right to update or amend this Privacy Policy at any time. Material changes — such as new categories of data collected, new purposes for processing, or changes to your privacy rights — will be communicated to registered Account holders via email or an in-platform notification at least 14 days before the change takes effect.
Minor clarifications or non-material updates may be made without advance notice. The "Last Updated" date at the bottom of this page reflects the most recent revision. Continued use of the tvtoto platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how tvtoto protects your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:
Our Indonesian-speaking support team is available around the clock (24/7 WIB) to assist you with any privacy-related questions.
Last Updated: January 2026
Effective Date: January 1, 2026
Our support team is available 24/7 to answer any questions about how tvtoto handles your personal information. You can also explore our other legal and informational pages below.